What do you do to make sure your team is focused on building and other people from your organization don’t interrupt them?
Is this something you are having problems?
Here is what we do in my organization:
We are a team of 9 people, only 5 of them are assigned each cycle to a strategic bet. only 2 of us are shapers, and we make a reserve of 2 (slack) for reactive tasks, like bugs, or some rare event that needs to be solved immediately.
This slack is important if you optimize so everyone is doing something, you don’t have available capacity for unexpected things.
None in the org (outside of the product team) is allowed to write directly to a developer through chat.
Bugs, or questions are encouraged to be posted asynchronously in a forum (We use Notion like a forum, with some templates that automatically tag the shapers).
We triage the question/bug and if by urgency and delegate to one of the reactive teams or if someone else can answer that in their own time.
We haven’t implemented in full but we tested something like “Office hours” similar to what college professors or teacher assistants have. For example: you schedule 30m/1h sync every Tuesday/Thursday at 4pm and it’s a “Ask me anything”.
We didn’t like that was a “scheduled ritual” but it something that’s good for batching a lot of question in an hour instead of someone asking and interrupting.
Have you tried any of these? What do you think about them ? Do you have other practices?