One of the challenges we’re facing at the moment is how we handle feedback and ideas from our customers and other parts of the company.
In Shape Up I noticed this paragraph from chapter 3:
Our default response to any idea that comes up should be: “Interesting. Maybe some day.” In other words, a very soft “no” that leaves all our options open. We don’t put it in a backlog. We give it space so we can learn whether it’s really important and what it might entail.
I love the concept of not having a backlog and sign up for all the benefits of not having one, but I wonder if feedback doesn’t go there does it go somewhere else? I did notice in a livestream Basecamp did that the customer support team keep some loosely grouped documents of feedback and interviews with users on Basecamp.
I was wondering if anyone could share how they’re handling feedback and ideas. Are you keeping a record of them somewhere?